Frequently Asked Questions
Everything you need to know about our technical apparel and gear.
How do I determine my correct size for technical outerwear?
We recommend using our comprehensive size guide located on each product page. Our gear is designed with an 'Active Fit' to allow for layering; if you prefer a looser fit or plan on wearing heavy mid-layers, consider sizing up.
What is the waterproof rating on 686 jackets?
Most of our technical jackets feature an infiDRY® fabric with ratings ranging from 10,000mm to 20,000mm, ensuring you stay dry in various conditions from light snow to heavy storm cycles.
What is your return policy for gear?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How should I wash and maintain my GORE-TEX products?
To maintain performance, machine wash on a warm permanent press cycle using a small amount of liquid detergent. Rinse twice and tumble dry on medium heat to reactivate the Durable Water Repellent (DWR) coating.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What does your lifetime warranty cover?
Our limited lifetime warranty covers manufacturing defects in materials and workmanship for the practical lifetime of the product. This does not include normal wear and tear, accidents, or improper care.